Single Sign-on Functions Offline

Incident Report for UCSB

Resolved

This incident has been resolved.
Posted Apr 17, 2026 - 16:01 PDT

Monitoring

Corrections have been applied, and services have been restored. Our Identity team will continue to monitor service performance throughout the day. Please report any new occurrences to the ITS Service Desk at (805) 893-5000 or X5000. Again, thank you for your patience and support.
Posted Apr 06, 2026 - 10:20 PDT

Update

All previously identified applications are affected by the SSO outage. Identity teams continue to work on identifying the source of the problem. Updates will be provided as soon as the information becomes available.
Posted Apr 06, 2026 - 09:31 PDT

Update

We are continuing to investigate this issue.
Posted Apr 06, 2026 - 09:27 PDT

Investigating

We are experiencing issues with SSO. The identity team is investigating, and we will provide updates as they become available. Questions or comments should be directed to the ITS Service Desk at (805) 893-5000 or X5000. Thank you for your patience and support while we address this problem.
Posted Apr 06, 2026 - 09:15 PDT

Update

We are continuing to monitor for any further issues.
Posted Apr 01, 2026 - 08:33 PDT

Monitoring

Single Sign-On services have been restored. We have identified and corrected the causes for both yesterday's and this morning's SSO outages.
Posted Mar 31, 2026 - 11:33 PDT

Update

SSO Services are still running in degraded mode. If you experience a failure to validate after performing a Duo authentication, please wait 5 minutes and try again. Thank you for your patience and support during this event.
Posted Mar 31, 2026 - 10:12 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 30, 2026 - 16:00 PDT

Update

Authentication services have been restored via a workaround while we continue to investigate and resolve the root cause.
Posted Mar 30, 2026 - 12:14 PDT

Identified

We have identified a potential cause for the single sign-on (SSO) service outage, and are working towards a workaround to restore service.
Posted Mar 30, 2026 - 11:23 PDT

Investigating

We are experiencing a major incident that is impacting all single sign-on functions. At the moment they are offline, We are investigating
Posted Mar 30, 2026 - 10:01 PDT
This incident affected: Campus Business Applications (BARC, Concur, Data Warehouse, Electronic Timekeeping (Kronos), ESPRESSO Applications, Gateway, Gateway Management Console (GMC), GUS, Hyperion, OnLine General Ledger (OLGL), PeopleSoft Financials, UC Learning Center, UCPATH, UCPath Operational Data Store, Docusign, Power BI), Student Business Applications (GOLD (Gaucho Online Data)), and Campus Identity and Authentication Services (SSO).