UCSB Status

UCSB Systems Health Dashboard

Major Incident Tracking - DUO

Monitoring - Investigation of the intermittent Duo problem shows the problem appliers to home users who have a Cox Panoramic Wireless device. Cox is aware of the problem and has engaged appropriate technical staff to identify a root cause. The problem occurs when using wireless access, while a wired connection to the Panoramic device will work as expected. Rebooting the Panoramic Wireless device will temporarily solve the problem.
Dec 15, 2022 - 12:11 PST

Update - We continue to work on this issue, and have some more details to share:
- Users of all device types and operating systems can be impacted - MacOS, Windows, iOS, Android, and ChromeOS have all been reported impacted.
- All reports seem to originate from users of the Cox network and specifically in Isla Vista.
- Cox and Duo have both been engaged to help in resolving this issue.
- The typically effective workaround is to move your device onto a non-Cox network, such as the UCSB VPN, a wifi hotspot, or disabling wifi on a mobile device so that it falls back to its cellular connection.
- If you have this issue, the IT Support desks should be able to help you get connected, if temporarily:
--- Housing Resident IT support is available at 805-893-5555
--- Student IT Support is available at 805-893-4357 or https://www.lsit.ucsb.edu/get-help
--- Faculty and Staff IT Support can be reached at 805-893-5000 or https://ithelp.ucsb.edu

- There is another unrelated Duo issue where the prompt fails to load that looks similar but has another cause and impacts only Apple devices. If you have an Apple device it is worth checking out this article to see if it helps resolve your issue: https://help.duo.com/s/article/3710
Sep 28, 2022 - 12:02 PDT

Investigating - IT support desks across campus are aware of multiple cases where some Apple devices (Macs and iPhones) are not properly receiving the Duo prompt and thereby are unable to complete 2 factor authentication. The Duo prompt may appear blank or as a an empty grey box or might only be partially loaded. Engineering teams are investigating, possible workarounds may include changing to a different network or resetting your network connection.
Sep 15, 2022 - 16:28 PDT

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
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Instructional Development: http://status.id.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/
Library: https://status.library.ucsb.edu/

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Past Incidents

Jun 1, 2023

No incidents reported today.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

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May 24, 2023

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May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.