UCSB Systems Health Dashboard
All Systems Operational

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Instructional Development: http://status.id.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/
Library: https://status.library.ucsb.edu/

Campus Business Applications ? Operational
BARC ? Operational
Data Warehouse ? Operational
Electronic Timekeeping (Kronos) ? Operational
ESPRESSO Applications ? Operational
Gateway ? Operational
Gateway Management Console (GMC) ? Operational
Hyperion ? Operational
OnLine General Ledger (OLGL) ? Operational
PeopleSoft Financials ? Operational
UC Learning Center ? Operational
UCPATH ? Operational
UCPath Operational Data Store ? Operational
Student Business Applications Operational
GOLD (Gaucho Online Data) ? Operational
GauchoSpace ? Operational
GauchoSpace Archive (Summer 2015-Fall 2021) Operational
GauchoPrint ? Operational
Administrative Services Applications ? Operational
WebTMA ? Operational
MetaSys ? Operational
Lenel (Campus Door Access) Operational
Messaging, Collaboration, and Communication Services ? Operational
Box Box Drive Operational
Box Box Sync Operational
Box Uploads/Downloads Operational
Box Storage Services ? Operational
Box WebDAV Operational
Campus (UCSB) Connect Email ? Operational
Google Apps Gmail ? Operational
Google Apps Groups ? Operational
Google Apps Hangouts ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Other Google Services ? Operational
Pantheon Operations Customer Sites ? Operational
Pantheon Operations Dashboard Operational
Pantheon Operations Spinup Operations ? Operational
Pantheon Operations Workflow Operations ? Operational
Smartsheet Reporting ? Operational
Smartsheet SSO (Single Sign-On) ? Operational
Smartsheet Web Application ? Operational
Smartsheet System Generated Emails ? Operational
Smartsheet Integrations ? Operational
Smartsheet Resource Management ? Operational
Smartsheet Mobile/API ? Operational
Smartsheet Search Functionality ? Operational
Smartsheet Connectors ? Operational
Zoom Web Conferencing Services ? Operational
Core IT Email Forwarding (smtp.ucsb.edu) ? Operational
Google Apps Google Meet Operational
Campus Identity and Authentication Services ? Operational
Identity ? Operational
LDAP ? Operational
SSO ? Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Duo Cloud PKI Operational
Campus Technical Services ? Operational
Campus Network ? Operational
GoAnywhere ? Operational
Mainframe ? Operational
North Hall Data Center ? Operational
ServiceNow ? Operational
monitor.ets.ucsb.edu ? Operational
Azure ? Operational
AWS ? Operational
StatusPage Administration Operational
UCSB StatusPage Admin Message ? Operational
Facilities Management Services Operational
Campus Potable Water System ? Operational
Campus Electrical System ? Operational
Library Services Operational
Library Main Website ? Operational
Library Catalog (Alma/Primo) Operational
Journal Access (EZProxy) ? Operational
Library Digital Repository (ADRL) ? Operational
Course Reserves (Ares) ? Operational
Public Computers Operational
GauchoPrint - Library Printers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2022

No incidents reported today.

Jan 27, 2022

No incidents reported.

Jan 26, 2022

No incidents reported.

Jan 25, 2022
Resolved - This incident has been resolved.
Jan 25, 18:17 PST
Investigating - Service Outage Notification
Jan 25, 18:03 PST
Jan 24, 2022
Resolved - This incident has been resolved.
Jan 24, 12:42 PST
Investigating - Service Outage Notification
Jan 24, 11:37 PST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - This incident has been resolved.
Jan 18, 09:05 PST
Update - Kronos has completed their recovery steps and we are in the process of system validation. We will provide ETA on system availability shortly.
Jan 12, 13:00 PST
Update - Kronos (UKG) has committed to having production environments back in operations by end of January (28th). We will continue to employ our backup time processing through spreadsheet templates until the system is restored. Updates will be provided as restoration efforts progress. More information about future uploads and the reconciliation process will be shared with department payroll staff within the next week.
Jan 5, 13:51 PST
Update - The Kronos timekeeping application is currently experiencing a service outage. Due to the malicious nature the vendor is not committing at this time to a resolution date. We anticipate that the outage will persist at least through the next BW upload (PPE 1/8/2022), so we will continue to employ our backup time processing through spreadsheet templates. We are hopeful the system will be available prior to the next monthly upload in January. We will keep you informed if this expectation changes.
Dec 22, 09:55 PST
Update - The Biweekly Payroll Upload for Pay Period ending 12/11/2021 has been processed. Payroll Managers and Timekeepers have been provided procedures for the upcoming uploads. We continue to encourage employees to contact their respective PM or TM if they have questions. We have no additional information as to the status of the outage. We appreciate your patience on this matter.
Dec 15, 14:37 PST
Update - Kronos continues working on the restoration of services, but ETA is still several weeks away due to the nature of the cyber security breach. At UCSB planning sessions were held with Kronos stakeholders and we have developed procedures for this week's bi-weekly payroll upload. We also have procedures for dealing with upcoming uploads for the rest of the month. Payroll Managers or Time Keepers have the specifics on the procedures, so we encourage employees to contact their respective PM or TM if they have questions. This is a fluid situation and we will need to adjust as time progresses. We appreciate your patience on this matter.
Dec 14, 09:26 PST
Update - The outage on Kronos continues. Based on the latest communication, Kronos has advised us that they do not have an estimated restoration time and it is likely that the issue may require at least several days to resolve.
The UCSB Kronos team is working on continuity plans and communications. Next update to be provided tomorrow morning.
Dec 12, 18:50 PST
Investigating - On December 11th, at approximately 7:15 PM ET, UKG (Kronos) identified an issue impacting the availability of our Production & Non-Production sites. UKG continues to troubleshoot the issue at this time.

At this time, we do not have an ETA for service restoration, we will update as we have more information.
Dec 12, 09:09 PST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.