UCSB Systems Health Dashboard
All Systems Operational

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the ETS Service Center at X5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Enterprise Technology Services: https://status.ets.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/

Campus Business Applications ? Operational
BARC ? Operational
ESPRESSO Applications ? Operational
Data Warehouse ? Operational
Electronic Timekeeping (Kronos) ? Operational
Gateway Management Console (GMC) ? Operational
Hyperion ? Operational
OnLine General Ledger (OLGL) ? Operational
UC Learning Center ? Operational
UCPATH ? Operational
UCPath Operational Data Store ? Operational
Student Business Applications Operational
GOLD (Gaucho Online Data) ? Operational
Administrative Services Applications ? Operational
WebTMA ? Operational
MetaSys ? Operational
Campus Potable Water System ? Operational
Campus Electrical System ? Operational
Messaging, Collaboration, and Communication Services ? Operational
Box Box Drive Operational
Box Box Sync Operational
Box Uploads/Downloads Operational
Box Storage Services ? Operational
Box WebDAV Operational
Campus (UCSB) Connect Email ? Operational
Google Apps Gmail ? Operational
Google Apps Groups ? Operational
Google Apps Hangouts ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Other Google Services ? Operational
Pantheon Operations Customer Sites ? Operational
Pantheon Operations Dashboard Operational
Pantheon Operations Spinup Operations ? Operational
Pantheon Operations Workflow Operations ? Operational
Smartsheet Reporting ? Operational
Smartsheet SSO (Single Sign-On) ? Operational
Smartsheet Web Application ? Operational
Smartsheet System Generated Emails ? Operational
Smartsheet Integrations ? Operational
Smartsheet Resource Management ? Operational
Smartsheet Mobile/API ? Operational
Smartsheet Search Functionality ? Operational
Smartsheet Connectors ? Operational
Zoom Web Conferencing Services ? Operational
Campus Identity and Authentication Services ? Operational
Identity ? Operational
LDAP ? Operational
SSO ? Operational
Campus Technical Services ? Operational
Campus Network ? Operational
GoAnywhere ? Operational
Mainframe ? Operational
North Hall Data Center ? Operational
ServiceNow ? Operational
StatusPage Administration Operational
UCSB StatusPage Admin Message ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - All Box services have been restored. If you continue to experience any technical difficulties, please contact your IT support team.
Oct 11, 07:27 PDT
Monitoring - From Box: We have taken steps to remediate the effects of this incident and all Box services are now operational. We are monitoring to ensure there are no further issues .
This will be the last update for tonight. Have a good night.
Oct 10, 20:05 PDT
Update - From Box: We are continuing to investigate this incident on our end. To provide a summary:

The Box API may return an increased number of 503 errors. We are seeing higher instances of this happening with the search endpoint but may occur on all other endpoints.

Email notifications may be delayed.

Box preview fails. This is especially the case for newly uploaded files.

In general, users may experience errors when uploading through Box Services including the Web App, Box Drive, FTP, API, and WebDAV.
Oct 10, 18:51 PDT
Investigating - From BOX: We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Search through the API may also be impacted. We will provide more information as soon as it is available.
Oct 10, 16:33 PDT
Oct 10, 2019
Resolved - On 10/09 configuration changes were applied to both SSO and Load Balancer to address the intermittent login issues experienced with our Kronos system and IAM Hep Desk. Although we continue to monitor the situation, so far all areas report services as normal and no re-occurrences of the problem have taken place. If you experience any problems with authentication, please report them to your IT support organization or contact the Core IT Services Service Desk at 805-893-5000. Thank you for patience and support during this process.
Oct 10, 09:05 PDT
Update - We continue to experience accessibility issues with Kronos and IAM Help Desk. You may receive a message stating that your application is inaccessible. If this is the case, we strongly recommend that you follow these work-around steps: (1) Completely clear all of your cache and cookies. (2) close all browser windows (3) restart the browser and try to access the application. If you continue to experience technical difficulties, please contact the Core IT Service Desk at (805) 893-5000. ETS Engineering team is monitoring the situation and will provide updates as they become available
Oct 7, 10:11 PDT
Update - We believe the issue is related to a now-stale SSO cookie data already stored on the customer's computer. Clearing your browser cache and cookies COMPLETELY, and restarting your browser, has worked to restore access for most users. We continue to investigate why this is occuring.
Oct 4, 17:30 PDT
Investigating - We are receiving reports of intermittent authentication errors across Identity-related systems (Kronos, IM Self-service, IM Helpdesk).

If you experience an issue logging in, please first verify your NetID credentials here: https://secure.identity.ucsb.edu/netid_diags

If the issue persists after verifying, please contact 805-893-5000
Oct 4, 08:59 PDT
Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 PDT
Scheduled - We will be making some configuration changes to various components of the Single Sign-On service to address recent issues. These components are all in redundant configurations, but there will be brief outages (a few seconds) as the fail-overs occur. If you have any questions or need assistance, please contact the Core IT Services Service Desk at (805) 893-5000.
Thank you for your patience and support.
Oct 9, 12:01 PDT
Oct 8, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 3, 2019
Update - The scheduled maintenance has been completed.
Oct 3, 09:47 PDT
Completed - The scheduled maintenance has been completed.
Oct 3, 09:46 PDT
Update - Kronos Electronic Timekeeping upgrade has been completed successfully. The system is back to operational status.
If you experience any issues logging into Kronos, please clear your browser cache and cookies.
For upgrade questions or issues, please contact your Payroll Manager/Timekeeper.
Payroll Managers or Timkeepers experiencing any technical difficulties should contact the Core IT Services Service Desk at X5000.
Thank you for your patience and support through this process.
Oct 3, 09:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:00 PDT
Scheduled - Upgrade Kronos application from 8.0.14 to 8.1.4 (flash free version). The system will be down starting Wednesday, 10/2 at 6:00 am and is expected to be operational as of Friday, 10/4 at 8:00 am. If the upgrade completes sooner than planned we will notify payroll managers and timekeepers.
Sep 30, 11:41 PDT
Resolved - This incident has been resolved.
Oct 3, 07:43 PDT
Investigating - Service Outage Notification
Oct 3, 07:31 PDT
Oct 2, 2019
Resolved - This incident has been resolved.
Oct 2, 10:46 PDT
Investigating - Service Outage Notification
Oct 2, 10:44 PDT
Resolved - This incident has been resolved.
Oct 2, 10:41 PDT
Investigating - Service Outage Notification
Oct 2, 10:09 PDT
Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.