UCSB Systems Health Dashboard
Monitoring - Investigation of the intermittent Duo problem shows the problem appliers to home users who have a Cox Panoramic Wireless device. Cox is aware of the problem and has engaged appropriate technical staff to identify a root cause. The problem occurs when using wireless access, while a wired connection to the Panoramic device will work as expected. Rebooting the Panoramic Wireless device will temporarily solve the problem.
Dec 15, 2022 - 12:11 PST
Update - We continue to work on this issue, and have some more details to share:
- Users of all device types and operating systems can be impacted - MacOS, Windows, iOS, Android, and ChromeOS have all been reported impacted.
- All reports seem to originate from users of the Cox network and specifically in Isla Vista.
- Cox and Duo have both been engaged to help in resolving this issue.
- The typically effective workaround is to move your device onto a non-Cox network, such as the UCSB VPN, a wifi hotspot, or disabling wifi on a mobile device so that it falls back to its cellular connection.
- If you have this issue, the IT Support desks should be able to help you get connected, if temporarily:
--- Housing Resident IT support is available at 805-893-5555
--- Student IT Support is available at 805-893-4357 or https://www.lsit.ucsb.edu/get-help
--- Faculty and Staff IT Support can be reached at 805-893-5000 or https://ithelp.ucsb.edu

- There is another unrelated Duo issue where the prompt fails to load that looks similar but has another cause and impacts only Apple devices. If you have an Apple device it is worth checking out this article to see if it helps resolve your issue: https://help.duo.com/s/article/3710

Sep 28, 2022 - 12:02 PDT
Investigating - IT support desks across campus are aware of multiple cases where some Apple devices (Macs and iPhones) are not properly receiving the Duo prompt and thereby are unable to complete 2 factor authentication. The Duo prompt may appear blank or as a an empty grey box or might only be partially loaded. Engineering teams are investigating, possible workarounds may include changing to a different network or resetting your network connection.
Sep 15, 2022 - 16:28 PDT

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Instructional Development: http://status.id.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/
Library: https://status.library.ucsb.edu/

Campus Business Applications ? Operational
BARC ? Operational
Concur ? Operational
Data Warehouse ? Operational
Electronic Timekeeping (Kronos) ? Operational
ESPRESSO Applications ? Operational
Gateway ? Operational
Gateway Management Console (GMC) ? Operational
GUS Operational
Hyperion ? Operational
OnLine General Ledger (OLGL) ? Operational
PeopleSoft Financials ? Operational
UC Learning Center ? Operational
UCPATH ? Operational
UCPath Operational Data Store ? Operational
Docusign ? Operational
Student Business Applications Operational
GOLD (Gaucho Online Data) ? Operational
GauchoSpace ? Operational
GauchoSpace Archive (Summer 2015-Fall 2021) Operational
GauchoPrint ? Operational
Student Affairs Services Operational
Student Affairs Sites and Services ? Operational
Administrative Services Applications ? Operational
WebTMA ? Operational
MetaSys ? Operational
Lenel (Campus Door Access) Operational
Messaging, Collaboration, and Communication Services ? Operational
Box Box Drive Operational
Box Box Sync Operational
Box Uploads/Downloads Operational
Box Storage Services ? Operational
Box WebDAV Operational
Campus (UCSB) Connect Email ? Operational
Google Apps Gmail ? Operational
Google Apps Groups ? Operational
Google Apps Hangouts ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Other Google Services ? Operational
Pantheon Operations Customer Sites ? Operational
Pantheon Operations Dashboard Operational
Pantheon Operations Spinup Operations ? Operational
Pantheon Operations Workflow Operations ? Operational
Smartsheet Reporting ? Operational
Smartsheet SSO (Single Sign-On) ? Operational
Smartsheet Web Application ? Operational
Smartsheet System Generated Emails ? Operational
Smartsheet Integrations ? Operational
Smartsheet Resource Management ? Operational
Smartsheet Mobile/API ? Operational
Smartsheet Search Functionality ? Operational
Smartsheet Connectors ? Operational
Zoom Web Conferencing Services ? Operational
Core IT Email Forwarding (smtp.ucsb.edu) ? Operational
Google Apps Google Meet Operational
Campus Identity and Authentication Services ? Partial Outage
Identity ? Operational
LDAP ? Operational
SSO ? Operational
Duo Core Authentication Service Partial Outage
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Duo Cloud PKI Operational
Campus Technical Services ? Operational
Campus Network ? Operational
GoAnywhere ? Operational
Mainframe ? Operational
North Hall Data Center ? Operational
ServiceNow ? Operational
monitor.ets.ucsb.edu ? Operational
Azure ? Operational
AWS ? Operational
CITS Service Desk ? Operational
StatusPage Administration Operational
UCSB StatusPage Admin Message ? Operational
Facilities Management Services Operational
Campus Potable Water System ? Operational
Campus Electrical System ? Operational
Metasys ? Operational
Library Services Operational
Library Main Website ? Operational
Library Catalog (Primo) Operational
Journal Access (EZProxy) ? Operational
Library Digital Repository (ADRL) ? Operational
Course Reserves (Ares) ? Operational
Public Computers Operational
GauchoPrint - Library Printers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 19:20 PST
Investigating - Service Outage Notification
Feb 2, 19:18 PST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 09:02 PST
Investigating - We are aware of a possible issue with GoAnywhere. The responsible service operators have been notified and an investigation is proceeding.
Jan 23, 11:54 PST
Jan 23, 2023
Resolved - This is now resolved.

The Gateway application has returned back to normal and Operational.

We are monitoring system performance and all performance indicators have remained stable since the issue was fully resolved.

We apologize for this problem and thank you for your patience while we work to resolve the underlying issue.

Jan 23, 13:40 PST
Investigating - Gateway began experiencing performance issues around 7:35AM today, January 23, 2023. Our technical resources are engaged and working to identify and resolve this issue as quickly as possible.

Gateway (JAGGAER) will send a follow up email as soon as new information becomes available.

Jan 23, 09:48 PST
Jan 22, 2023

No incidents reported.