UCSB Systems Health Dashboard
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 19:30 PST
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - BARC Outage beginning Friday December 6th, 2019 at 7:30 pm thru Sunday December 8th, 2019

BARC Campus Users:
There will be an outage of the BARC system beginning Friday December 6th, 2019 at 7:30 pm. The Database Server is being upgraded during this time. We expect BARC to be operational on Monday December 9th, 2019 at 8 am.

MyBARC and eBill Users:
There will be an outage Sunday December 8th, 2019. We expect MyBARC and eBIll to be operational by Monday December 9th, 2019 at 8 am.
Investigating - Cameras remain recording but cannot access the user interface.
Dec 6, 16:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 PST
Scheduled - UC Irvine and UC Santa Cruz are scheduled to transition to UCPath in December 2019. To accommodate their transition, the UCPath system will be unavailable.
During these times, employees will not have access to UCPath Online and will not be able to:
• View and download earning statements and W-2s
• Make address changes
• Enroll in direct deposit
• Make benefit selections
UCPath Center representatives will be available by phone during the outages, but will not be able to process requests or make changes until after the system is available.
The UCPath Center asks campus users to plan accordingly and to the extent possible, make any necessary changes prior to the outages. If urgent matters arise, please first contact your departmental UCPath transactor or department manager. These individuals will work with the central offices to address urgent matters to the fullest extent possible.
If you have any questions or concerns, please contact the following offices:
• UCSB Human Resources at hrhelp.ucsb.edu or (805) 893-2570
• UCSB Academic Personnel at AP-Path@ucsb.edu or (805) 893-5429
• UCSB Payroll Office at bfshelp.ucsb.edu or (805) 893-3792
Update - We are continuing to work on a fix for this issue.
Dec 3, 17:48 PST
Update - JAGGAER has identified a recurrence of the performance issue reported on November 20, 2019. This occurrence began today, December 3 at 12:34 PM and is ongoing at this time. We are working to restore services to normal performance levels.

JAGGAER Development continues work on the larger effort software code change that we anticipate will complete development this week. As a Production deployment date for the full code fix is confirmed, JAGGAER Support will follow up with that date.

Thank you for your continued patience while we work to address this issue.
Dec 3, 14:55 PST
Update - JAGGAER has identified a recurrence of the performance issue reported on November 20, 2019. This occurrence began today, November 25 at 2:39 PM ET. and appears to have subsided at 2:58 PM ET, though we continue to monitor closely and take necessary action to prevent further system performance issues.

JAGGAER's Development and Infrastructure teams have been working to deploy a short-term work-around to give some relief to this issue and that change will go live in Production tonight beginning at 8 PM ET.

We are also working on a larger effort software code change that is currently in process and being actively implemented. As a date for deployment for the full code fix is confirmed, JAGGAER Support will follow up with that timeline.

Thank you for your continued patience while we work to address this issue.
Nov 25, 14:55 PST
Update - JAGGAER has identified a recurrence of the performance issue which was reported on November 20, 2019. This occurrence began today, November 22 at 1:25 pm and appears to have subsided at 1:32 PM though we continue to monitor closely and take necessary action to prevent further system performance issues.

We have determined a likely root cause for these connectivity and timeout errors encountered and JAGGAER Development is making progress to release a code fix to address these issues as quickly as possible, likely next week. As a date for deployment is confirmed, JAGGAER Support will follow up with that timeline.

Thank you for your continued patience while we work to address this issue
Nov 22, 14:01 PST
Identified - JAGGAER continues to investigate the performance issue which occurred on November 20, 2019. We have determined several factors that contributed to the connectivity and timeout errors encountered yesterday and we have made certain adjustments to system resource utilization which will help mitigate these issues while the root cause is being investigated and resolved.

JAGGAER Support will follow up again as progress is made or if any further performance issues are encountered.
Nov 21, 14:06 PST
Investigating - At approximately 7:35 AM today, November 20, 2019, JAGGAER identified a performance issue with the JAGGAER Indirect Platform. This may result in connectivity errors or general slowness with JAGGAER Indirect. Our technical resources are engaged and working to resolve this issue as quickly as possible.
Nov 20, 08:49 PST

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Enterprise Technology Services: https://status.ets.ucsb.edu/
Instructional Development: http://status.id.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/

Campus Business Applications ? Partial Outage
BARC ? Under Maintenance
Data Warehouse ? Operational
Electronic Timekeeping (Kronos) ? Operational
ESPRESSO Applications ? Operational
Gateway ? Partial Outage
Gateway Management Console (GMC) ? Operational
Hyperion ? Operational
OnLine General Ledger (OLGL) ? Operational
PeopleSoft Financials ? Operational
UC Learning Center ? Operational
UCPATH ? Under Maintenance
UCPath Operational Data Store ? Operational
Student Business Applications Operational
GOLD (Gaucho Online Data) ? Operational
Administrative Services Applications ? Operational
WebTMA ? Operational
MetaSys ? Operational
Campus Potable Water System ? Operational
Campus Electrical System ? Operational
Messaging, Collaboration, and Communication Services ? Operational
Box Box Drive Operational
Box Box Sync Operational
Box Uploads/Downloads Operational
Box Storage Services ? Operational
Box WebDAV Operational
Campus (UCSB) Connect Email ? Operational
Google Apps Gmail ? Operational
Google Apps Groups ? Operational
Google Apps Hangouts ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Other Google Services ? Operational
Pantheon Operations Customer Sites ? Operational
Pantheon Operations Dashboard Operational
Pantheon Operations Spinup Operations ? Operational
Pantheon Operations Workflow Operations ? Operational
Smartsheet Reporting ? Operational
Smartsheet SSO (Single Sign-On) ? Operational
Smartsheet Web Application ? Operational
Smartsheet System Generated Emails ? Operational
Smartsheet Integrations ? Operational
Smartsheet Resource Management ? Operational
Smartsheet Mobile/API ? Operational
Smartsheet Search Functionality ? Operational
Smartsheet Connectors ? Operational
Zoom Web Conferencing Services ? Operational
Core IT Email Forwarding (smtp.ucsb.edu) ? Operational
Campus Identity and Authentication Services ? Operational
Identity ? Operational
LDAP ? Operational
SSO ? Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Duo Cloud PKI Operational
Campus Technical Services ? Operational
Campus Network ? Operational
GoAnywhere ? Operational
Mainframe ? Operational
North Hall Data Center ? Operational
ServiceNow ? Operational
StatusPage Administration Operational
UCSB StatusPage Admin Message ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UCLS (LMS) System Maintenance Dec 9, 07:00-13:00 PST
The UC Learning Center (LMS) production site will be unavailable between 5:00 AM PST - 1:00 PM PST. While this is not ideal, this time is needed for SumTotal to run the scripts to remove the Talent module from the site.
Posted on Dec 5, 10:09 PST
UCPath - Scheduled Service Disruption Dec 18, 17:00 - Dec 22, 08:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 07:38 PST
Scheduled - UC Irvine and UC Santa Cruz are scheduled to transition to UCPath in December 2019. To accommodate their transition, the UCPath system will be unavailable.
During these times, employees will not have access to UCPath Online and will not be able to:
• View and download earning statements and W-2s
• Make address changes
• Enroll in direct deposit
• Make benefit selections
UCPath Center representatives will be available by phone during the outages, but will not be able to process requests or make changes until after the system is available.
The UCPath Center asks campus users to plan accordingly and to the extent possible, make any necessary changes prior to the outages. If urgent matters arise, please first contact your departmental UCPath transactor or department manager. These individuals will work with the central offices to address urgent matters to the fullest extent possible.
If you have any questions or concerns, please contact the following offices:
• UCSB Human Resources at hrhelp.ucsb.edu or (805) 893-2570
• UCSB Academic Personnel at AP-Path@ucsb.edu or (805) 893-5429
• UCSB Payroll Office at bfshelp.ucsb.edu or (805) 893-3792
Nov 25, 15:54 PST
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 5, 2019
Resolved - This incident has been resolved.
Dec 5, 08:26 PST
Investigating - www.cloudastructure.net is unresponsive to our logins
Investigating the issues
Dec 4, 17:02 PST
Dec 2, 2019
Resolved - Kronos application restarted and operation at 8:21 AM. Notification sent to campus Timekeepers/Payroll Managers to start sign off preparations for biweekly upload at 11:00 am. Issue resolved.
Dec 2, 08:35 PST
Update - Due to the payroll deadline and the need to get campus in and signing off, we have given permission to Kronos to restart application. Kronos has asked for 10-20 minutes to gather data and let us know next steps.
Dec 2, 07:35 PST
Investigating - It appears that we are experiencing connectivity and authentication issues with Kronos. Getting to the login page failed with the following: This page isnt working.
Support has been contacted. Will advise you of developments as they become available.
Dec 2, 07:22 PST
Dec 1, 2019

No incidents reported.

Nov 30, 2019
Completed - The scheduled maintenance has been completed.
Nov 30, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:00 PST
Scheduled - UCPath Online will be unavailable due to planned maintenance from 7 p.m. on Saturday, November 30 until 7 a.m. on Sunday, December 1. All UCSB faculty, staff, and student employees will not have access to UCPath Online.

We will continue regularly scheduled maintenance on Sundays between midnight and 6 a.m. We apologize for any inconvenience.

If you have IT-related questions, contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363. For other services, contact the UCPath Center Monday-Friday, 8 a.m. to 5 p.m. at (855) 982-7284.

If you have questions, please contact the following offices:
• UCSB Human Resources at hrhelp.ucsb.edu or (805) 893-2570
• UCSB Academic Personnel at AP-Path@ucsb.edu or (805) 893-5429
• UCSB Payroll Office at bfshelp.ucsb.edu or (805) 893-3792
Nov 27, 07:37 PST
Nov 29, 2019
Resolved - Resolution to a previous failed process has been identified and resolved. BARC is fully operational and available to all Users.
Nov 29, 14:55 PST
Investigating - Description: The BARC Office has temporarily closed access to BARC Department users in order to resolve a failed process and complete closing activities. We apologize for the inconvenience and will notify users once BARC becomes operational.
Nov 27, 15:19 PST
Nov 28, 2019
Resolved - This incident has been resolved.
Nov 28, 00:31 PST
Investigating - Service Outage Notification
Nov 28, 00:28 PST
Nov 26, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 PST
Scheduled - UCPath Online will be unavailable due to planned maintenance from 11 p.m. on Saturday, November 23 until 7 a.m. on Sunday, November 24. All UCSB faculty, staff, and student employees will not have access to UCPath Online.

Regularly scheduled maintenance will occur on Sundays between midnight and 6 a.m.

If you have IT-related questions, contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363. For other services, contact the UCPath Center Monday-Friday, 8 a.m. to 5 p.m. at (855) 982-7284.

If you have questions, please contact the following offices:
• UCSB Human Resources at hrhelp.ucsb.edu or (805) 893-2570
• UCSB Academic Personnel at AP-Path@ucsb.edu or (805) 893-5429
• UCSB Payroll Office at bfshelp.ucsb.edu or (805) 893-3792
Nov 19, 09:49 PST
Completed - The BARC upgrade originally scheduled for this weekend has been postponed until further notice. Another announcement will be published once a new date is determined.
Nov 23, 12:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 13:17 PST
Scheduled - MyBARC and eBill Users:

There will be an outage Sunday November 24th, 2019. We expect MyBARC and eBIll to be operational by Monday November 25th, 2019 at 8 am.
Nov 18, 11:48 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 12:27 PST
Update - The PeopleSoft upgrade is complete and fully operational along with the ESPRESSO applications.
Nov 23, 12:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 PST
Scheduled - PeopleSoft Financials will be unavailable for a planned system upgrade starting Saturday, November 23rd. As a result all Espresso applications will be unavailable from November 23rd starting at midnight until 2pm that afternoon.
Nov 12, 15:18 PST