UCSB Systems Health Dashboard
Update - "The wireless network is still experiencing problems, including the inability of clients to join wireless networks. The network equipment vendor has assigned two engineers who have successfully worked around these issues at another campus. Network staff are working closely these engineers to restore network stability."
Sep 20, 10:59 PDT
Identified - Clients of campus wireless networks, including eduroam, have experienced random instances of service disruption. The root cause is a software defect in the wireless controller infrastructure which was triggered by the increased on-campus population. Similar problems are being experienced at other campuses. The vendor is aware of the issue and working on a solution, however there is no ETA for resolution. Campus network staff are implementing various technical changes in an attempt to restore stability on an interim basis.
Sep 18, 17:49 PDT

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Instructional Development: http://status.id.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/

Campus Business Applications ? Operational
BARC ? Operational
Data Warehouse ? Operational
Electronic Timekeeping (Kronos) ? Operational
ESPRESSO Applications ? Operational
Gateway ? Operational
Gateway Management Console (GMC) ? Operational
Hyperion ? Operational
OnLine General Ledger (OLGL) ? Operational
PeopleSoft Financials ? Operational
UC Learning Center ? Operational
UCPATH ? Operational
UCPath Operational Data Store ? Operational
Student Business Applications Operational
GOLD (Gaucho Online Data) ? Operational
GauchoSpace ? Operational
GauchoPrint ? Operational
Administrative Services Applications ? Operational
WebTMA ? Operational
MetaSys ? Operational
Lenel (Campus Door Access) Operational
Messaging, Collaboration, and Communication Services ? Operational
Box Box Drive Operational
Box Box Sync Operational
Box Uploads/Downloads Operational
Box Storage Services ? Operational
Box WebDAV Operational
Campus (UCSB) Connect Email ? Operational
Google Apps Gmail ? Operational
Google Apps Groups ? Operational
Google Apps Hangouts ? Operational
Google Calendar ? Operational
Google Drive ? Operational
Other Google Services ? Operational
Pantheon Operations Customer Sites ? Operational
Pantheon Operations Dashboard Operational
Pantheon Operations Spinup Operations ? Operational
Pantheon Operations Workflow Operations ? Operational
Smartsheet Reporting ? Operational
Smartsheet SSO (Single Sign-On) ? Operational
Smartsheet Web Application ? Operational
Smartsheet System Generated Emails ? Operational
Smartsheet Integrations ? Operational
Smartsheet Resource Management ? Operational
Smartsheet Mobile/API ? Operational
Smartsheet Search Functionality ? Operational
Smartsheet Connectors ? Operational
Zoom Web Conferencing Services ? Operational
Core IT Email Forwarding (smtp.ucsb.edu) ? Operational
Campus Identity and Authentication Services ? Operational
Identity ? Operational
LDAP ? Operational
SSO ? Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Duo Cloud PKI Operational
Campus Technical Services ? Operational
Campus Network ? Operational
GoAnywhere ? Operational
Mainframe ? Operational
North Hall Data Center ? Operational
ServiceNow ? Operational
monitor.ets.ucsb.edu ? Operational
StatusPage Administration Operational
UCSB StatusPage Admin Message ? Operational
Facilities Management Services Operational
Campus Potable Water System ? Operational
Campus Electrical System ? Operational
Library Services Operational
Library Main Website ? Operational
Library Catalog (Alma/Primo) Operational
Journal Access (EZProxy) ? Operational
Library Digital Repository (ADRL) ? Operational
Course Reserves (Ares) ? Operational
Public Computers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:02 PDT
Scheduled - The following Espresso applications will be down this evening, Monday, September 20th at 6-6:30pm for system updates:
· Transfer of Funds (TOF)
· Transfer of Expense (TOE)
All other Espresso applications will be unaffected.
Please plan accordingly.
Sep 20, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:01 PDT
Scheduled - The campus core network must be restarted to modify the allocation of internal resources to support the increased number of on-campus network devices. This change will disrupt all network connectivity between 5:00-5:15pm today, Monday, September 20th.
Sep 20, 11:54 PDT
Resolved - This incident has been resolved.
Sep 20, 11:45 PDT
Investigating - We are currently investigating this issue.
Sep 20, 10:08 PDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 PDT
Scheduled - GauchoSpace will be unavailable for maintenance on Thursday September 16th from 6am to 12pm PDT.
Sep 15, 09:18 PDT
Sep 15, 2021
Resolved - Those affected by the Box incident on 09/14/2021 have been migrated back into UCSB Box enterprise. There should be nothing for you do and you can log in as normal. If for some reason there you are still having issues connecting to Box please email help@lsit.ucsb.edu to create a ticket. Thank you for your patience and understanding.
Sep 15, 11:13 PDT
Identified - Box has started the migration of affected users back to enterprise. It will take some time due the large number (13k) and will be done in sections. No ETA has been provided but will update this status as we get more information. We apologize for this disruption and thank you for your patience as we work to get things restored.
Sep 14, 12:53 PDT
Investigating - We have multiple reports of users stating that they are getting emails about their box accounts being removed from UCSB Enterprise. The accounts are active but have been converted to personal accounts. No data has been lost. We have reached out to Box and a Box Premier Case has been opened. We have talked to our Customer Success Manager and had this case escalated. We will provide an update when have further information.
Sep 14, 07:47 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 09:22 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 15, 09:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 PDT
Scheduled - The Ares Course Reserves system will be unavailable while maintenance is performed.
Sep 1, 15:44 PDT
Sep 14, 2021
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 08:25 PDT
Update - We are continuing to monitor for any further issues.
Sep 13, 08:25 PDT
Monitoring - After extended troubleshooting with vendor technical support, the campus wired data network was restored by 6:55pm Wednesday evening. A side-effect impacted some wireless users, and that problem was resolved by 8:20pm. At this time all network services are operating normally, and network staff are monitoring for continued stability.
Sep 10, 08:25 PDT
Investigating - The campus network began experiencing intermittent connectivity problems in various areas starting at approximately 10am. The problem appears to be due to software defect in a campus core router and is unrelated to yesterday's wireless problems. Vendor technical support has been contacted.
Sep 8, 12:44 PDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:30 PDT
Scheduled - During the maintenance window, network traffic and active sessions being protected by the campus UTM will be migrated from the primary firewall to the backup firewall. This will affect the majority of campus networks, including ResNet, wireless, and active VPN sessions. Network users should expect a brief 1-5 second loss of connectivity as sessions are migrated to the backup firewall. Another brief network interruption should occur approximately 15 minutes later as active sessions are migrated back to the primary firewall.

Send questions about this maintenance window to security@ucsb.edu.
Aug 10, 12:42 PDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Sep 9, 2021

No incidents reported.

Sep 8, 2021
Resolved - Per NOC, the issue with the wireless network has been resolved.
Sep 8, 12:51 PDT
Monitoring - Wireless service should be fully restored at this time. The system is being monitored for stability.
Sep 7, 15:30 PDT
Identified - Expect wireless service disruption between 2:30-3:30pm today. New code will be loaded on the wireless controllers, which will subsequently update code on the access points.
Sep 7, 13:48 PDT
Investigating - The campus wireless networks are experiencing instability. Clients are unable to reliably connect and authenticate to wireless networks. The equipment manufacturer has been contacted and troubleshooting is underway. It is likely there will be a complete restart of the campus wireless networks this afternoon in order to install new software to fix two known problems.
Sep 7, 12:41 PDT
Sep 7, 2021