UCSB Status

UCSB Systems Health Dashboard

Partially Degraded Service

About This Site

Welcome to UCSB Systems Health Dashboard. This site provides information on the health of resources available to UCSB, including the option of subscribing to email or text messages advising you when a Major Incident takes place. For assistance/information on this site, please contact the Core IT Services Service Desk at (805) 893-5000. For assistance or questions on any specific system, please contact the Service Provider responsible for the support. The contact will be provided within the description of the resource.

Departmental Systems Health Dashboards:
Administrative & Residential IT: https://status.arit.ucsb.edu/
Student Affairs: https://status.sa.ucsb.edu/
Library: https://status.library.ucsb.edu/

Campus Business Applications Operational

BARC Operational

Concur Operational

Data Warehouse Operational

Electronic Timekeeping (Kronos) Operational

ESPRESSO Applications Operational

Gateway Operational

Gateway Management Console (GMC) Operational

GUS Operational

Hyperion Operational

OnLine General Ledger (OLGL) Operational

PeopleSoft Financials Operational

UC Learning Center Operational

UCPATH Operational

UCPath Operational Data Store Operational

Docusign Operational

Power BI Operational

Student Business Applications Operational

GOLD (Gaucho Online Data) Operational

GauchoSpace Operational

GauchoSpace Archive (Summer 2015-Fall 2021) Operational

GauchoPrint Operational

Student Affairs Services Operational

Student Affairs Sites and Services Operational

Administrative Services Applications Operational

iServiceDesk - WebTMA Operational

MetaSys Operational

Lenel (Campus Door Access) Operational

Messaging, Collaboration, and Communication Services Degraded Performance

Box Box Drive Operational

Box Box Sync Operational

Box Uploads/Downloads Operational

Box Storage Services Operational

Box WebDAV Operational

Campus (UCSB) Connect Email Operational

Google Apps Gmail Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Calendar Operational

Google Drive Operational

Other Google Services Operational

Pantheon Operations Customer Sites Degraded Performance

Pantheon Operations Dashboard Operational

Pantheon Operations Spinup Operations Operational

Pantheon Operations Workflow Operations Degraded Performance

Smartsheet Reporting Operational

Smartsheet SSO (Single Sign-On) Operational

Smartsheet Web Application Operational

Smartsheet System Generated Emails Operational

Smartsheet Integrations Operational

Smartsheet Resource Management Operational

Smartsheet Mobile/API Operational

Smartsheet Search Functionality Operational

Smartsheet Connectors Operational

Zoom Web Conferencing Services Operational

Core IT Email Forwarding (smtp.ucsb.edu) Operational

Google Apps Google Meet Operational

Campus Identity and Authentication Services Operational

Identity Operational

LDAP Operational

SSO Operational

Duo Core Authentication Service Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Duo Cloud PKI Operational

Campus Technical Services Operational

Campus Network Operational

GoAnywhere Operational

North Hall Data Center Operational

ServiceNow Operational

monitor.ets.ucsb.edu Operational

Azure Operational

AWS Operational

CITS Service Desk Operational

Building Access Control - Lenel Operational

Everbridge - UCSB Alert System Operational

StatusPage Administration Operational

UCSB StatusPage Admin Message Operational

Facilities Management Services Operational

Campus Potable Water System Operational

Campus Electrical System Operational

Metasys Operational

Library Services Operational

Library Main Website Operational

Library Catalog (Primo) Operational

Journal Access (EZProxy) Operational

Library Digital Repository (ADRL) Operational

Course Reserves (Ares) Operational

Public Computers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Service Disruption - SSO

Resolved - This incident is considered resolved. The RCA revealed a configuration issue with our metadata service. After applying the fix, we have not encountered any new/additional incidents.
If you do experience a recurrence of this issue, please contact the IT Service Desk at (805) 893-5000 or, X5000.

Thank you for your patience and support during this service disruption.
Apr 1, 14:14 PDT

Monitoring - The engineering team has identified and applied fix to address the SSO service disruption. We will continue to monitor for the rest of the day. If you have recurrence of a similar disruption please contact the ITS Service Desk at (805) 893-5000 or X5000.
Apr 1, 12:39 PDT

Update - The engineering team continues to work on the sporadic issues with SSO and will continue to provide updates as they become available. We appreciate your patience and support during this service disruption. If you need further assistance, please contact the ITS Service Desk at (805) 893-5000 or, X5000.
Mar 31, 16:38 PDT

Investigating - Reversing the issue back to Investigate since some users are still reporting getting the:
University of California, Santa Barbara
UCSB SAML SSO - Unsupported Request
The application you have accessed is not registered for use with this service.
Mar 31, 13:40 PDT

Monitoring - It appears that services have been restored. Possible issue with UCOP SSO Proxy. Monitoring the situation until confirmation is given of full restoration. If you experience further issues with SSO, please contact the ITS Service Desk at (805) 893-5000 or X5000.
Mar 31, 13:31 PDT

Investigating - We are receiving reports of users getting SSO errors when attempting to log into an application. These seem sporadic, but we have not been able to identify a pattern. We will provide updates as soon as they are available. Thank you for your patience.
Mar 31, 13:22 PDT

Mar 31, 2025

Service Disruption - VPN

Resolved - This incident has been resolved.
Mar 31, 13:29 PDT

Update - We are continuing to monitor for any further issues.
Mar 31, 13:28 PDT

Monitoring - Good morning. The SOC met last night with the VPN vendor's tech support team and identified the root cause as a network connectivity issue under high load (a known software bug in the current software release). A hotfix software update was installed between 9-9:30pm last night (3/26) and the service has been stable since. We will continue monitoring for the rest of the day, but if you do encounter a VPN connectivity issue, please contact the ITS Service Desk at (805) 893-5000 (X5000). Again, we are very appreciative of your patience and support through the resolution of this incident.
Mar 27, 06:51 PDT

Identified - SOC has met with the VPN vendor's tech support and identified the root cause of the network connectivity issues under high load (a known software bug in the current software release). A hotfix software update will be installed to mitigate the issue betwen 9-9:30pm tonight. During the update window, there will be one more VPN service interruption as active sessions are moved over to the secondary appliance, while the primary appliance is also updated.

The hotfix has reportedly resolved this issue for several other customers. In the rare case that the connectivity issues persist after the hotfix is in place, there is an alternative mitigation that we could apply. This alternative mitigation is not our first choice, because it would significantly slow the throughput/speed of VPN clients.

Please report any new issues to the ITS Service Desk at 805-893-5000 (x5000). Thank you for your patience and support during Wednesday's (03/26/2025) system upgrade and follow-up maintenance.
Mar 26, 21:07 PDT

Investigating - We had another service disruption. The SOC is meeting with the vendor at 6:30 PM to address the root cause and determine a resolution.
Mar 26, 18:16 PDT

Monitoring - VPN services have been restored. After rebooting one of the appliances and a failover back to that appliance, we are receiving reports of successful connections to the campus VPN. We are opening a support case with the vendor to diagnose and troubleshoot the root cause of this issue. For now, we will continue monitoring the service and providing updates as they become available. Again, please report any incidents to the ITS Service Desk (805) 893-5000 (x5000) and thank you for your continued support.
Mar 26, 16:59 PDT

Investigating - We have received multiple reports of new VPN disconnects or unable to connect. SOC looking into the problem, and we will provide updates as they become available.
If assistance is required, please contact the ITS Service Desk at 805-893-5000 (X5000). Thank you for your support and patience.
Mar 26, 16:15 PDT

Monitoring - SOC performed a manual failover to the secondary appliance. Services have been restored. We will continue monitoring service stability and performance. Please report any new issues to the ITS Service Desk at 805-893-5000 (X5000). Thank you for your patience and support.
Mar 26, 07:38 PDT

Investigating - Several incidents have been reported from users unable to connect to VPN (Ivanti). The application will show Connecting and then Waiting to Connect, but it will go no further. We have advised the engineering team, and they are investigating. Updates will be provided as they become available.
Mar 26, 07:08 PDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Planned Campus Power Outage

Completed - This is the final all-clear message. Isolated building-specific issues will be communicated via https://status.arit.ucsb.edu/
Mar 28, 12:16 PDT

Verifying - Power service to the campus has been restored. Facilities Management will be checking system functionality at campus facilities and a final 'all clear' message will be sent when all major systems are operational.
Mar 28, 08:07 PDT

Update - The scheduled power service interruption and related infrastructure maintenance are progressing as expected. We will provide further updates as they become available. Thank you for your patience and cooperation during this essential work.
Mar 28, 01:34 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT

Scheduled - The Public Utilities Commission has directed Southern California Edison (SCE) to perform upgrades on the power transmission systems serving the campus. The work entails repairs on the vault located on Los Carneros Road, repairs to the Remote Transmission Switch that leads to the Colegio Substation, and a deteriorated pole replacement. This work will require a power service interruption (i.e. power outage) to the UC Santa Barbara main campus and all areas served by the campus electrical distribution system.

SCE expects their portion of the outage to be over before noon on Friday, March 28. Once power has been restored, Facilities Management will re-energize campus and check all building systems to ensure they are operating, and will provide updates via Statuspage.

For your safety, we recommend you vacate all non-residential buildings by 8 p.m. Thursday, March 27.

The planned service interruption will impact UC Santa Barbara properties and facilities only, including all main campus buildings and a number of adjacent housing and dining facilities that receive their electrical power service directly from campus.

Faculty housing in the Ocean Walk and West Campus developments are on separate circuits and will not be impacted.

A planning process is currently underway to identify and address the needs of our campus community. Please visit the Planned Power Outage webpage so you can see how to prepare your area.

https://www.energy.ucsb.edu/planned-power-outage

If you have questions or would like to identify areas that may require special attention, please email: poweroutage@fm.ucsb.edu
Mar 12, 10:34 PDT

Mar 27, 2025

Mar 26, 2025

ServiceNow

Resolved - This incident has been resolved.
Mar 26, 08:52 PDT

Update - ServiceNow is functioning normally now.
Mar 26, 08:43 PDT

Update - We are continuing to investigate this issue.
Mar 26, 08:41 PDT

Update - To address sign on difficulty with ServiceNow, please delete your browser's cache/browsing history for the past 7 days. This has been found to work for many people. Alternatively, signing in using Incognito mode has also worked. We continue to investigate the underlying issue to find a permanent solution.
Mar 24, 10:08 PDT

Investigating - We are investigating reports of individuals having difficulty signing in ServiceNow.
Mar 24, 09:20 PDT

Mar 25, 2025

VPN Service Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT

Scheduled - Campus VPN service (Ivanti Connect Secure) will be unavailable (maintenance) during a migration to new appliances.
Mar 18, 12:54 PDT

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.